Returns & refund policy

You can cancel most orders within 14 days of delivery under the Consumer Contracts Regulations. Contact us before returning an item so we can advise on the process.

Warranty

DYU electric bikes come with 1-year warranty support, covering defects in materials and workmanship from the date of delivery. This excludes normal wear and tear and damage from misuse.

Faulty or damaged items

Contact us with your order number, photos and a description of the issue and we will advise on a repair, replacement or refund.

How to start a return

Use the contact form with your order number and reason for return.

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UK dispatch

Delivery estimates and eligibility are shown in our shipping policy and confirmed during order processing.

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1-Year Warranty Support

Clear warranty support and genuine spare-parts guidance for DYU bikes.

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UK Support

Message us with your order number and we will help.